PakService, was established with the primary goal of providing after-sales services for Pakshoma products, as well as supplying spare parts and accessories for a wide range of large and small home appliances.

In line with improving customer satisfaction and loyalty, PakService has implemented its Quality Management System in accordance with international standards ISO 10002:2014 (Customer Complaint Handling) and ISO 10004:2012 (Customer Satisfaction Monitoring). Guided by strategic and forward-looking principles, we have prioritized the following actions:

✔ Employing highly trained and specialized staff, especially in direct customer-facing roles, to ensure a flawless service experience.
✔ Continuously investing in training and developing the knowledge of our Customer Relationship Management (CRM) team, ensuring precise, fast, and efficient customer guidance.
✔ Utilizing an advanced CRM system to record, track, and systematically address customer feedback and requests, in order to create a lasting sense of trust and satisfaction.