Terms and Conditions

Terms and Conditions of Pakshoma Online Store

General Terms and Conditions

The terms and conditions of the Pakshoma website apply to all users.
Dear user, please carefully read the following guidelines to ensure the optimal use of Pakshoma’s services.
By accessing and using the Pakshoma website, including personal accounts, promotional offers, multimedia content, and other services, users acknowledge and accept the terms and conditions stated herein. Placing an order at any time constitutes full acceptance of Pakshoma’s policies. These terms and conditions override any previous agreements.

Pakshoma operates in full compliance with the laws of the Islamic Republic of Iran, the Electronic Commerce Law, and the Consumer Protection Law. Any future updates to these terms will be published on this page, and continued use of the website will be deemed as acceptance of any modifications.

Exclusive Ownership Rights

All intellectual property rights of this website are owned by Pakshoma Manufacturing and Industrial Company or its licensors.
No part of this website may be copied, reproduced, transmitted, modified, stored, or commercially exploited without the written consent of Pakshoma, except for non-commercial personal use or approved business purposes. Any unauthorized use of this website will violate intellectual property and communication regulations.

Website and Online Store Usage

Definition of Customer or User

A customer or user is any individual who registers with the Pakshoma website, places an order, or utilizes Pakshoma’s services.
Since the Pakshoma website is the official online store of Pakshoma Manufacturing and Industrial Company, customers are considered end-users, purchasing products for personal use rather than business or commercial purposes.

Shipping & Delivery Policy

• Delivery timeframe: Orders are delivered within 3 to 5 business days for Tehran, Alborz, and Qom provinces and 5 to 7 business days for other provinces via Pakshoma’s logistics network or third-party shipping partners.
• Order processing: The processing of orders begins one business day after the order is placed and follows multiple steps, including payment verification, financial documentation, warehouse dispatch, and final delivery.
• Delays: In the event of any processing delays, Pakshoma will promptly notify the customer and ensure the order is delivered within the specified timeframe.

Order Processing & Fulfillment

• Business Days: Pakshoma operates Saturday to Thursday, excluding public holidays. Orders placed during holidays will be processed on the next business day.
• Order Confirmation: Customers receive an order confirmation code via SMS, indicating their order is in process.
• Stock Availability: If an item is out of stock, Pakshoma reserves the right to cancel the order and issue a full refund within 72 hours, or offer an alternative product.

Payment Methods

• Online payments: All transactions are processed securely via Pakshoma’s online payment gateway.
• Refunds: If a transaction issue occurs, the refund will be processed within 72 hours.
• Pricing errors: Pakshoma reserves the right to cancel orders due to pricing errors and issue a full refund.
• User data accuracy: Customers must enter accurate contact details and shipping information. In case of discrepancies, Pakshoma may request additional verification.

Shipping and Delivery of Large Appliances

• Delivery location: Large home appliances (washing machines, refrigerators, dishwashers, air conditioners, etc.) will only be delivered to the building’s main entrance (facing the street). Transporting items to upper floors is the customer’s responsibility.
• Inspection upon delivery: Customers must inspect the product upon delivery. Any damage caused during transportation must be reported within 24 hours.

Returns & Refund Policy

• Eligibility: Returns are only accepted for products that are unopened, unused, and have not been installed.
• Technical defects: If a defect is detected before installation, it must be confirmed by Pakshoma’s after-sales service before a replacement or refund is issued.
• Damages during transport: Any visible damage must be reported within 24 hours of delivery to be eligible for return.
• Refund processing: If a replacement is not available, a full refund will be issued to the customer.

Intellectual Property & Copyright

• All content on this website, including text, images, logos, icons, and software, is the exclusive property of Pakshoma and is protected by copyright laws.
• Unauthorized copying, modification, reproduction, or redistribution of any content is strictly prohibited.
• Pakshoma reserves the right to remove or restrict access to any content on the website without prior notice.

Electronic Communication & Notifications

• By using Pakshoma’s services, customers agree to receive electronic communications via email, SMS, or website notifications.
• Pakshoma’s official SMS number is 3000569996 and its promotional messages are sent via 10000100700100.
• Any messages claiming to be from Pakshoma but sent from different numbers should be reported to info-pak@pakshoma.com or via customer service at 1608.

Privacy & Data Protection

• Pakshoma respects user privacy and does not share customer information with third parties.
• User data is collected solely for order processing, improving services, and official communications.

Customer Support & After-Sales Services

For after-sales services and warranty support, contact:
📞 Pakshoma Customer Service: 1608
🌐 Official After-Sales Website: pakservice.org
📧 Email: info-pak@pakshoma.com

Pakshoma is committed to delivering high-quality products, excellent customer service, and a seamless shopping experience.

Pakshoma: Your Trusted Partner for Home Appliances.