After-sales services and warranty

1 - Exclusive Ownership Rights

All exclusive ownership rights of this website belong to Pakshoma Industrial and Manufacturing Company or its licensors. No part of the site may be copied, reproduced, transferred, modified, stored, or commercially exploited as part of other websites or in any other form (electronic or otherwise) without the written consent of Pakshoma Company; except for parts of the site that have been printed or saved on a hard drive or memory for commercial or personal purposes. Any unauthorized use of this website will violate private property laws, communication regulations, and bylaws.

This translation conveys the legal terms and conditions regarding the ownership and usage rights of the Pakshoma company website[1][2]. It emphasizes that all content is exclusively owned by the company or its licensors, and any unauthorized use, reproduction, or distribution is prohibited without explicit written permission.

2 - Use of the Website and Online Store

Definition of Customer or User

A customer or user is defined as a person who uses their user information, provided in the registration form, to place an order or use any of Pakshoma's services. Additionally, since the Pakshoma website is the official website of Pakshoma Industrial and Manufacturing Company and its online store, according to e-commerce law, a customer or consumer is any person who purchases goods or visits the site for purposes other than trade or professional occupation.

Delivery Terms and Shipping Method

Product delivery after order placement is carried out within 3 to 5 working days for Tehran, Alborz, and Qom provinces, and 5 to 7 working days for other provinces, through the internal transportation system or contracted shipping companies.
Buyers can request an invoice after placing an order and receiving the product.
Invoices for products offered on the website are sent upon the buyer's request.
The number of working days in the delivery timeframe for products listed in the customers' shopping list means that if a product is purchased on the Pakshoma website, order processing begins 1 day after the order is placed on the Pakshoma website. Order processing includes stages such as order registration by sales experts, financial processing follow-up, financial document registration in the company's financial system, notification to Pakshoma's warehouse, and placement in the order shipping list. The product is shipped to the customer within the mentioned timeframe.
In case of a delay in processing your order, this will be communicated to you through sales experts, and Pakshoma will strive to deliver your desired product(s) to the buyer within the mentioned timeframe.

This center, in order to ensure and enhance customer satisfaction and increase customer loyalty, and with an approach to improve its activities and processes, has chosen a quality management system based on ISO 10002:2014 / ISO 10004:2012 standards for handling customer complaints and measuring customer satisfaction. To achieve this professional vision, the following broad strategies have been prioritized:

- Employing trained human resources, especially those who interact with customers.
- Paying special attention to continuous training and increasing the knowledge coefficient of the CRM team for accurate and effective customer guidance.
- Systematic recording of received VOCs (Voice of Customer) within the CRM system for follow-up until the final result is achieved, with the aim of creating a sense of satisfaction and contentment among customers.

This center, in line with ensuring and enhancing customer satisfaction and increasing customer loyalty, and with an approach to improve its activities and processes, has chosen a quality management system based on ISO 10002:2014 / ISO 10004:2012 standards for handling customer complaints and measuring customer satisfaction. To achieve this professional vision, the following broad strategies have been prioritized:

- Employing trained human resources, especially those who interact with customers.
- Paying special attention to continuous training and increasing the knowledge coefficient of the CRM team for accurate and effective customer guidance.
- Systematic recording of received VOCs within the CRM system for follow-up until the final result is achieved, with the aim of creating a sense of satisfaction and contentment among customers.